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The coming of age of e-health platforms
MUMBAI : Two decades ago, Alexander Kuruvilla launched the telemedicine business for Narayana Hrudayalaya, a hospital chain in Bengaluru. But because of poor internet access and a generally low-technology infrastructure—patients would often make payments through demand drafts—the business struggled to take off. “What was missing was instant gratification—patients wouldn’t instantly get consultations, doctors wouldn’t get the fees due to them on time," Kuruvilla said.