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10.03.2021 / 01:19

‘We let them down’: Telus CEO apologizes for problems with VCH vaccine booking system

Province scrambling to fix vaccination phone line problems for Vancouver Coastal Health Dix said Vancouver Coastal Health was fully dependent on the call centre provider to provide services based on the contract they had signed with the province.“Telus failed us yesterday,” he said.“For that failure, a lot of people wasted time, and I think lost some confidence in the system — confidence that we’ll have to work hard to rebuild at every level in terms of both technical issues that affected all health authorities and staffing issues.”The government is working to boost up a backup plan in case problems with Telus continue.

John Horgan Adrian Dix vaccine Coronavirus Booking

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