pandemic were generally less satisfied with their credit-card companies. Coronavirus: Financial planner says pandemic shows importance of saving money John Cabell, director of banking and payments intelligence at J.D.
Power, said that Canadian credit-card companies are “falling behind in key areas related to the customer experience.”“In terms of what customers say is most important, the biggest is terms — interest rate, credit limit and fees — and making sure that those things align with customer expectations.
And what we’re seeing right now is that customers are more sensitive in that area,” said Cabell in a phone interview from the U.S.J.D.