Covid-19 will spur digitization that even demonetization couldn’t, since the impact there was only for three months or so The digital payments industry did not escape the crisis caused by the coronavirus pandemic, with the sector seeing a sharp drop in volumes.
Harshil Mathur, co-founder and chief executive officer of payment solutions provider Razorpay, said in an interview for Mint’s Pivot or Perish series that new digitization opportunities are emerging before digital payment companies as they continue to face the new challenges.
These include equipping not just the humble kirana stores with digital payment capabilities, but also larger fast moving consumer goods (FMCG) companies and the logistics sector, which continued to be outside