cashless facility for treatment of Covid-19 despite policyholders being entitled for getting cashless treatment under their Policy.Thus, in the event of denial of the cashless facility at any such enlisted network providers hospitals, the policyholders may send a complaint to the concerned insurance company.Further, you can also approach to Insurance Ombudsman or the Grievance Redressal Officer.
The Grievance Redressal Cell in the Consumer Affairs Department of the Insurance Regulatory and Development Authority of India (Irdai) looks into complaints/grievances from policyholders.