MUMBAI : The coronavirus pandemic has brought a whole new set of risks for banks, which are both internal and external, and banks need to pivot around these challenges to emerge from the crisis.
For Bandhan Bank, which has a large retail customer base, especially in the rural pockets, the task is cut out. In the latest interview of Mint’s Pivot or Perish series, Chandra Shekhar Ghosh, chief executive, Bandhan Bank, discusses the strategies to navigate its way around the situation.
Edited experts:In what ways is Bandhan Bank pivoting with the changed realities brought in by covid-19?We are asking customers to use more digital modes of transaction in the changed scenario, which has been our strategy from the beginning of the lockdown.Our.