A B.C. woman is taking several major airlines to court, claiming carriers have unfairly refused to refund customers for flights cancelled due to the novel coronavirus pandemic.
Mission resident Janet Donaldson has named Air Canada, WestJet, Sunwing, Air Transat and Swoop airlines in the proposed class action filed on March 27 in Federal Court.
She claims that instead of giving refunds when flights were scrapped, the companies offered two-year flight credits with a variety of restrictions. “Passengers have a fundamental right to a refund of the monies paid if the air carrier is unable to transport them for any reason that is outside the passenger’s control,” the lawsuit says. [ Sign up for our Health IQ newsletter for the latest coronavirus