Parents are demanding refunds after queuing for hours to get into a drive-through Santa's grotto - which had grotty attractions and creepy characters that were "more like Halloween".
Visitors to the event at Taverham Hall near Norwich were promised "huge amounts of festive magic" with 700 lighting effects and 3km of fairy lights.
But some parents have branded it a "shambolic disappointment" after it failed to live up to expectations and left some children in tears.
Kids were handed cheap cookies and driven through an unlit scaffolding tunnel - a far cry from the advertised "most magical drive-thru event in the country".