'We are dipping into our cash reserves by being proactive in processing refunds, but it is our duty and responsibility,' President Tim Clark said Emirates is using cash reserves to process refunds as airlines around the world look for ways to handle the aftermath of grounded flights.
With about half-a-million requests pending, the Dubai-based carrier said it’s ramping up the capability to handle 150,000 refunds per month compared with 35,000 before the coronavirus outbreak.
The airline plans to clear the backlog by early August. “We are dipping into our cash reserves by being proactive in processing refunds, but it is our duty and responsibility," President Tim Clark said.