Consumer advocacy groups and tens of thousands of Canadians are calling on the federal government to force airlines to offer passengers the option of a refund for flights they can’t take amid the novel coronavirus pandemic.
Many passengers so far are only being offered time-limited credit or vouchers for cancelled trips and tickets they can’t use, as Canada’s airlines bleed money due to a sharp decline in travel because of the spread of COVID-19 globally over the past months.
But organizations that advocate for consumer rights claim that’s not enough, arguing passengers are entitled to a full refund by law, and are turning up the heat on Ottawa to use its power to force airlines’ hands and help struggling passengers. “These people are