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Canadian Transportation Agency responds to growing flier frustration over lack of refunds
Canadian Transportation Agency (CTA) has responded to growing anger from many fliers who believe it has given an “out” to airlines which don’t want to issue refunds for cancelled flights.Passenger rights groups along with numerous fliers have complained they are not getting refunds from airlines when it comes flights cancelled due to the coronavirus pandemic. In Canada, most airlines are offering travel vouchers instead, noting they are following the guidelines put forth by the CTA.