The same theme continued in a phone call that evening. The director of care said he was “very concerned” that the rules on PPE use were “not sustainable to the facility.”The home was “really short of masks and gowns,” according to the call notes.That sense of urgency was not apparent in the email sent to families that night.“I’m feeling a little more upbeat today,” the home’s management wrote, “and it’s helpful that we received negative test results for one employee and 4 more residents!”Twelve staff now had COVID-19.Gittens stayed in her room at home after getting her positive test result.
Her daughters left meals outside her door and listened as she coughed. They asked if she was all right and she insisted she was fine.The family expected.