B.C. woman’s $30 online order with a 3rd-party seller on Amazon turns into $436 vehicle bill Amazon offers an A-to-Z guarantee that allows refund requests up to 90 days after the maximum estimated delivery date.The company claimed the initial delay in refunding Kristmanson was because her request came more than nine months after she had purchased the product.
However, once Consumer Matters reached out on Kristmanson’s behalf, she received an immediate refund for $469.99.“Amazon strictly prohibits the sale of counterfeit products and we invest heavily in both funds and company energy to ensure our policy is followed,” the company said in a statement. “The seller involved in this transaction was removed by Amazon in August 2019.