A Calgary couple is questioning why they haven’t received a cancellation confirmation or any compensation for their cancelled trip.
Back in February, Kaytlynn Soroka booked a trip to Cancun, Mexico for travel in May. Soroka and her husband Kenny got married in April — amid the pandemic — and soon realized that trip was not going to happen.
They logged on to WestJet Vacations to check the status of the flight. “We went on and we can’t find our reservation anywhere,” she said. “We don’t know what’s happening.
We have no refund, no voucher and now our booking has disappeared.” Soroka said they also hadn’t received a confirmation of the cancellation, leading to more concerns. “It’s scary to think, ‘OK, is it just gone now?'” The couple