An Ontario health care worker had to wait six days to get her utility vehicle back from a Ford dealer after it was towed there on the way home from her shift at a long-term care institution.
The delay wasn’t due to any serious problem with her new 2020 Ford Escape Hybrid purchased in January. All that was eventually required was a software upgrade. “On the Ford app, it said to call roadside assistance and have it towed to the nearest dealership,” said the woman’s husband, Jason Wallis, who spoke to Global News outside the family’s home in Flinton, which is about 175 kilometres southwest of Ottawa.
The dealership took the position that it had to be quarantined before technicians would examine it. “They (the dealership) informed me that