When the U.S. Department of Transportation recently issued an enforcement to airlines stating passengers impacted by COVID-19 are entitled to refunds for cancelled flights, Jami McMartin was hopeful Canada might do the same.
However, the Canadian Transportation Agency (CTA) is standing firm that airlines are not obliged to refund passengers for flights suspended by the pandemic. “It’s ridiculous to be honest with you.
If everyone else is doing it, then I feel they should be looking into it,” said McMartin. The B.C. resident was scheduled to travel to Cuba via Sunwing Airlines on Mar.
21, but was later forced to cancel her trip because of the coronavirus outbreak. McMartin says Sunwing initially offered her a refund, which was in the middle