Canada Revenue Agency has acknowledged “unclear communication” on who was eligible for the Canadian Emergency Response Benefit (CERB) at the beginning of the coronavirus pandemic led to Canadians mistakenly applying for package despite being ineligible.The government collection service said this included confusing information both on the benefit’s web pages, and admitted unclear information was given to call centre agents.
Vulnerable youth risk homelessness in wake of CERB repayments: advocates “The Government of Canada acknowledges that communications on this topic were unclear in the first days after the CERB was launched.”The CRA also conceded it was aware that letters from the agency could be considered “a source of anxiety” for many.