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Maruti issues guidelines to reduce interaction with customers at service stations

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Maruti Suzuki India Ltd- country’s largest passenger vehicle manufacturer – introduced standard operating procedures for its staff at the authorized service outlets and workshops, to ensure contact free vehicle servicing for its customers.

The company has already trained almost 80000 service staff at its 3800 service centres across the country. To ensure minimum contact with the customers, the company will adopt contactless service processes through increased digitization and the staff will always wear the protective gear while interacting with customers, the company said in a statement. “The service advisors will follow strict caution and use disposable seat cover, steering cover and gear lever knob before sitting in the car.

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