Ryanair has promised to repay customers within five days for cancelled flights in a renewed customer service push after criticism about how it handled refunds at the height of the Covid-19 pandemic.
The airline said refunds would be processed into a new online wallet function within 24 hours of a flight being cancelled. This will allow customers to book new flights immediately or opt to get the funds back within five working days.
Ryanair was one of a number of airlines criticised during the pandemic for resisting issuing cash refunds to people who could not take their flights due to Covid-19 restrictions, which the airlines said were outside of their control.