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Ryanair promises 5-day refund turnaround after Covid criticism

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www.rte.ie

Ryanair has promised to repay customers within five days for cancelled flights in a renewed customer service push after criticism about how it handled refunds at the height of the Covid-19 pandemic.

The airline said refunds would be processed into a new online wallet function within 24 hours of a flight being cancelled. This will allow customers to book new flights immediately or opt to get the funds back within five working days.

Ryanair was one of a number of airlines criticised during the pandemic for resisting issuing cash refunds to people who could not take their flights due to Covid-19 restrictions, which the airlines said were outside of their control.

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