Air Canada had the second-highest number of complaints about refunds to the U.S. Department of Transportation of any airline in May.The department says Air Canada was the target of 1,705 refund complaints out of 10,415 filed against non-U.S.
airlines in the month, outpacing all 80-plus foreign carriers in the category. Air Canada to revamp Aeroplan program in effort to recover from coronavirus United Airlines was the only airline — domestic or international — to notch more refund complaints at 3,215.Air Canada and other Canadian carriers have refused to reimburse most customers whose flights were cancelled due to the COVID-19 pandemic.However the U.S., like the European Union, requires airlines to refund passengers.