Can you help us map what the next 6-12 months will look like for the economy and the Indian banking industry?The banking industry was facing a number of challenges when the pandemic hit.
Obviously, problems are going to multiply. That being the case, I think in the next few months, what banks need to do is how they are going to get ready for the future.
The future is going to be different from anything we have seen in the past. Banks will have to look at how they approach the entire customer journey—whether they want to be distribution-heavy and branch-light or whether they want to be asset-light, liability-heavy and transaction-heavy.
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