legislation which will allow the Department for Work and Pensions (DWP) to invite health benefit claimants to participate in an assessment by video call.From March 25, video calls will be an option for DWP health professionals when interviewing and assessing the needs of people making claims for Personal Independence Payment (PIP), Universal Credit and Employment Support Allowance (ESA).
Face-to-face consultations have been suspended since March 2020 due to the coronavirus pandemic and subsequent lockdown restrictions - these continue to be replaced by telephone and paper-based assessments.The changes to legislation means that anyone applying for disability or health benefits may be invited to attend either a telephone, face-to-face or.