Easyjet has apologised after a passenger who missed his flight when he realised he had lost his passport was left 'stranded' inside Manchester Airport for three hours.
Tom Solan, 52, only realised when he got to the gate at Terminal 1 for his flight to Cyprus that his passport was missing. It meant he missed the New Year's Eve departure and his holiday.
The English teacher, who lives in Malaga, Spain, said he was told by an airline representative to head to another gate where another official would be able to escort him out of the building and back 'landside' even without his travel document. Try MEN Premium now with our amazing New Year offer...
just click here to give it a go. But that help never arrived, according to Tom, who described how he feared his diabetes would flare up amid the stress of trying to contact someone from the airline and secure an escape from the terminal.