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Hotel customers wait months for refunds after COVID-19 cancellations

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www.clickorlando.com

ORLANDO, Fla. – Customers who made hotel room reservations at a popular resort off International Drive claim they have been waiting months for refunds following cancellations related to the COVID-19 pandemic.Holiday Inn Resort Orlando Suites and Waterpark, formerly known as the Nickelodeon Hotel, closed in May as Central Florida’s tourism industry suffered declining visitation in the wake of virus.As frustrated customers attempt to get their money back, the hotel is accused of failing to pay tourist development taxes to Orange County while also facing lawsuits and liens from several contractors who claim they are owed money for services performed prior to the resort’s closure.“That was going to be our vacation,” said Ashley Boser, who.

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