India's IT and ITES sector spearheading the work from home (WFH) model are set to usher in a radical restructuring of business models that will transform everything from collapsing management hierarchies, expenses on commercial real estate to hiring of top talent.
Around 90% of IT employees and 70-80% of Business Process Outsourcing (BPO) firms as well as small and medium business firms including e-commerce have moved to work from home and that is unlikely to change much even after the lockdown is lifted.
Amid fears that the covid pandemic may persist and social distancing likely to stay, the paradigm being set by the sector could well be the new norm for most industries.