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‘Nonstop’: Inside New York’s overwhelmed emergency response system

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globalnews.ca

The coronavirus crisis is taxing New York City’s 911 system like never before. Operators pick up a new call every 15.5 seconds.

Panicked voices tell of loved ones in declining health. There are multitudes of cardiac arrests and respiratory failures and others who call needing reassurance that a mere sneeze isn’t a sign they’ve been infected.

The system is so overwhelmed, the city has started sending text and tweet alerts urging people to only call 911 “for life-threatening emergencies.” As the city staggered through its deadliest week of the pandemic, its emergency response system and army of operators, dispatchers and ambulance crews is being pushed to the brink.

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