A contact-less industry will be more efficient and will benefit policyholders in many ways For me, a benefit of the lockdown has been working from home.
Fellow introverts know the connection we have with the mute button on Zoom and the supreme satisfaction of clicking “Stop video".
This lockdown has changed the way we work and I will find it difficult to get back to a typical office day from the pre-covid-19 era.
The insurance business, however, appears to be relatively less impacted than most industries but it is becoming clear that conventional and traditional ways of working in insurance must change.