Edited excerpts from an interview:What lessons have HPCL learnt from the covid-19 crisis?The covid-19 lockdown brought a sharp focus on the use of technology on a day-to-day running of the business.
Remote working, on-line approvals, meetings through video conferencing, contactless payment solutions, digitization of key documents and processes, and inbuilt controls became the order of the day.
The situation also necessitated flexible rules, greater empowerment, multi-tasking, strong communication framework, agility and adaptability to the evolving situation.