Use this script with the accompanying Decision Algorithm and Messages “Thank you for calling ____________ (company name/clinic name).
My name is _______________. I am a (Title: such as RN, Pharmacist, Medical Doctor, or Medic). How can I help you?” and See Care Message D and See Care Message D If any underlying medical conditions and symptoms, advise to contact provider to be seen within 24 hours.
See Care Message E Ask “?” See Care Message G Use information provided by severity of symptoms, exposure, and comorbidities to determine appropriate disposition.
The following flowchart can be used as a guide to direct patient to the right level of care. However, use clinical judgement to determine the optimal disposition for the patient based on