coronavirus vaccine. The decision to use a 0300 number - rather than a free phone - came under fire from disgruntled healthcare workers and it has now been revoked by NHS Lothian with promises staff will be reimbursed.
The phone line was inundated with calls to book a first dose in December and a second dose in January. A medic, speaking on condition of anonymity, said: "You don't expect as a staff member to go to a 0300 number that you're paying whatever the rate is for, and then to be on hold."If you get an answer straight away, that's OK, not a problem."But if you're holding for two to three hours, how much is how much is it costing you?""I'm not complaining about the NHS, I'm complaining about the system that they've set up, which.