direct to your inboxA south Manchester care provider that received a ‘damning’ report by health officials has made ‘drastic improvements’ to its service.
In June last year, Care Quality Commission (CQC) inspectors visited We Care Solutions, based in Chorlton, which provides palliative care for patients living at home with dementia.
Inspectors found five regulation breaches relating to poor person-centred care, poor record keeping, not managing known risks and not operating systems effectively.
They also noted concerns that people were 'in risk of not receiving safe care and treatment’ after home visits by staff were often reported as late or sometimes missed.One client was reported to have ‘missed five successive evening visits’ and later.