UK coronavirus rules, even as regulators investigate carriers’ earlier refusal to hand cash back to customers caught in lockdown, reported Bloomberg.
IAG SA-owned BA will grant ticket holders a voucher or let them switch to a later date, it said in an emailed statement. It said it will only refund fares if the airline cancels a flight, a policy echoed by Virgin Atlantic in a Twitter post.The refund issue ignited a firestorm when similar curbs were in place last month.