‘We let them down’: Telus CEO apologizes for problems with VCH vaccine booking system Dix said Telus had improved the service it provided over the last two days.
So far the province has registered 37,361 people for vaccination appointments that will start next week. This includes a total of 7,343 appointments booked in Vancouver Coastal Health.[ Sign up for our Health IQ newsletter for the latest coronavirus updates ]On Tuesday, the head of one of Canada’s telecom giants apologized after a botched rollout of the COVID-19 vaccine booking system in the Vancouver Coastal Health region.Telus CEO Darren Entwistle said his company was “sorry for the frustrations that British Columbians have experienced” trying to connect to call centres.