COVID-19.The agent said it was part of her job for a subcontractor of Switch Health, a Toronto-based company tasked with managing Canada’s massive coronavirus border testing program as part of a nearly $100-million federal contract.A Switch Health message informs travellers in a virtual waiting area that a “nurse will be with you shortly,” according to screenshots reviewed by Global News.But in this case, the employee who said they assisted travellers was not a nurse and explained this clearly on the call.“I feel horrible.