Only one of Canada’s six big banks says it is developing plans to allow some customer services employees to work from home instead of in crowded call centres — the type of enclosed spaces with over 50 people that public health officials have urged Canadians to avoid in order to stop the spread of COVID-19.
Global News reached out to the six major Canadian banks — TD, the Royal Bank of Canada, Bank of Montreal, Scotiabank, CIBC and National Bank of Canada — to find out what they were doing to protect the health of thousands of call centre employees who are responding to inquiries from their customers.
All six said they have been providing essential services and dealing with high call volumes ever since the COVID-19 pandemic triggered tens