Selection Group, which operates 44 high-end private seniors residences across Quebec, is having difficulty dealing with the volume of calls in some of its residences.
With seniors in isolation due to the COVID-19 pandemic, their only contact with the outside is often limited to phone calls.
Monica Rayes, whose father lives at the group’s Sélection Retraite Cherbourg in Brossard, has been having trouble getting in touch with him.
The telephone connection has been spotty at the residence for two days now, Rayes told Global News on Wednesday. “I was unable to get through to him on the phone,” she said, adding he has a direct line.