Mumbai: Firms will invest more in cognitive capabilities and artificial intelligence, industrial robots, service robots, and robotic process automation (RPA) as businesses recover post covid-19, according to a research by Forrester.
The pandemic has made automation a boardroom imperative as CEOs expand business continuity plans and take new risks. Early stages of the outbreak created supply shock as China accounted for 24% of the world’s industrial value.
Moreover, 22% of all global imports from China were of intermediate products, as opposed to finished goods. This placed enormous stress on global supply chains.
As the world emerges from the grip of the pandemic, business leaders in sectors, including manufacturing and retail, will look