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Covid call centre worker: "Horrendous" abuse on booking line

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www.dailyrecord.co.uk

West Dunbartonshire is worst in Scotland for Covid casesAnd she has spoken out about the conditions facing workers overwhelmed by calls after she worked a 12-hour shift in which she took 81 phone calls – which equates to more than one every 10 minutes without a break.She said: “The calls have been absolutely horrendous.

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