NEW DELHI : As the number of provident fund subscribers opting for EPF withdrawal went up substantially during the ongoing coronavirus pandemic, the Employees' Provident Fund Organisation (EPFO) was left overburdened with processing of claims.
EPFO offices had only skeletal staff and the number of Covid-19 withdrawal claims kept on piling up.Turning the crisis into an opportunity, the retirement funds body then came up with the idea of having an artificial intelligence (AI)-based fully automatic claim settlement system which was set up in a record five days.