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Flight refund customers entitled to money back
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The Commission for Aviation Regulation has issued an advisory to consumers about their right to a refund if their flight is cancelled.
The Commission points out that passengers are entitled to a refund of the ticket prices, if a flight is cancelled. Regulations state that the airline must refund the ticket price within 7 days of the flight being cancelled.
However, in its communique to consumers the Commissions states: "We appreciate that this timeline can be challenging in the current environment." The Commission makes reference to the fact that airlines are dealing with a high volume of cancellations and need to work to safeguard staff.
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