TALLAHASSEE, Fla. – Internal records obtained by a state lawmaker suggest jobless Floridians may not always receive help when they call the Department of Economic Opportunity’s phone lines seeking assistance with their unemployment benefit claims. “They expressed to me that they felt like they were basically cheating,” said State Sen.
Jason Pizzo about his conversations with call center workers contracted by Florida’s DEO. “They knew going into an entire shift of work that not a single (benefit applicant) would be able to be processed all the way through.
That was unsettling to them.” Pizzo posted on Twitter a series of internal electronic messages that reportedly show a call center worker unsuccessfully trying to get assistance from a