“I’m really interested to know what you’re thinking about. Why did you make that decision?”“Many people, including myself, are wearing masks and you’re not wearing one.
I’m worried about that.”In other words, it’s important to come from a place of sharing what you think and how you feel instead of preaching or lecturing.
The goal is to get their point of view and to see if you can listen from a place of empathy, says Stern. Then you can say, “I understand why that makes sense to you.
Here’s what I hear. Here’s why I see it differently.”“Knowing your own limits—what is okay with you and what is not—is really important.