available, including suggestions for role-playing exercises for trainees.A patient will ideally be interviewed by a case investigator who is fluent in their primary language.
If this is not possible, health departments should provide interpretation services, ideally by an individual with an understanding of the patient’s cultural background.When possible and appropriate, case interviews and contact elicitation should be conducted via phone call or another distance-based application to ensure the safety of the case investigator and efficient use of program resources.COVID-19 Case Investigation Workflow COVID-19 case investigations are typically initiated when a health department receives a report from a laboratory of a positive SARS-CoV-2.