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Maruti plans to push more digitalisation in used car business

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Maruti Suzuki India Ltd on Tuesday introduced standard operating procedures for its outlets selling pre-owned cars. The country’s largest carmaker expects a rise in demand for used cars in the aftermath of coronavirus.

At present, the company has 570 outlets for pre-owned cars known as True Value, spread across 280 towns and cities in the country.

The company will encourage customers to use its digital platforms to shortlist, book the vehicle and submit related documents.

This will significantly reduce the need for a potential customer to visit the showrooms. Maruti will also facilitate home delivery and servicing of pre-owned after purchase.

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