COVID-19 safety protocols—urging patrons to treat staff with respect and take the precautions seriously.Gail Lawson, a front desk employee at the Best Western Plus Wine Country Hotel & Suites in West Kelowna, B.C., says she’s had encounters with rudeness as a result of the coronavirus prevention rules.“Mostly the odd rude comment and eye-roll, people tell me I don’t need to wear my mask, people saying that we are just being sheep, and then also people not liking the fact that we have been putting their ID in a basket and we don’t touch anything, they say they know there is nothing wrong with them,” she said. ‘Completely unacceptable’: COVID-19 customer rudeness reaches breaking point in B.C.