When people are hostile online, it is often because they have a smaller social network and, therefore, are not exposed to diverse points of view, a new study finds.
Anyone spending time on a social media platform is likely to discover how quickly a conversation can turn hostile. Now, a study using computer-assisted content analysis has identified social network size as a key factor in the civility of discourse.
The work considers online incivility during the coronavirus disease 19 (COVID-19) pandemic, which has seen increased social media use and heightened discussion of hot-button issues, raised by the response to the disease. As the study’s author observes, “COVID-19 is not just a health-related issue, it also generates numerous political