Palmira Arrizza got the call from Vigi Dollard-des-Ormeaux (DDO) on Tuesday that she never wanted to get. “They told us that they didn’t know how much time she had and they were willing to let two of us go and have a few minutes with her,” she said.
Her 94-year-old mother was diagnosed with COVID-19 on Friday and passed away early Wednesday morning. “They reassured me every time they spoke to me that she is being taken care of, she is being fed, she is being given her medication, but I don’t really know — I can’t prove that,” she said.
On Tuesday, families were sent a letter from the facility’s president, saying the residence was understaffed — indicating that a significant number of employees were removed from work as a preventive measure.