After widespread backlash from Canadian and American concertgoers, Ticketmaster has changed its tune about whether refunds would be offered for shows postponed due to COVID-19.

In a statement, Ticketmaster’s president said the company would begin a refund program “on a rolling basis, for all events impacted by COVID-19.” The changes are set to begin May 1 and will apply to both cancelled and postponed shows.

Customers will be offered refunds for either of these circumstances “within 30 days once a show has been cancelled or new dates have been finalized,” according to a statement sent to Global News.

Fans should receive an email from Ticketmaster to initiate a full refund once it applies and will have 30 days to request a refund, should

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Ticketmaster refines refund policy after backlash from Canadian concertgoers

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