Case investigation and contact tracing are specialized skills. Knowledge and skills that staff may need include: The following cross-cutting knowledge, skills and abilities support the successful practice of case investigation and contact tracing.
Recruitment for case investigators and contact tracers should focus on identifying people with these attributes: Strong interpersonal skills are important, but the role of the case investigator also requires a higher level of acuity and training.
The case investigator must be able to conduct a conversation-based investigation (as opposed to reading a script or data collection form) to obtain information on close contacts and to assess healthcare and support needs for people diagnosed with