Principles of Case Investigation and Contact Tracing : Part of a Multipronged Approach to Fight the COVID-19.It sets the stage to build rapport with patients and opens the door to honest dialogue.
It is critical to establish open communication with patients diagnosed with COVID-19 so that they feel comfortable disclosing the names and location information of their close contacts.
Open communication also helps them express their needs in order to safely self-isolate and helps them feel comfortable seeking help if their COVID-19 symptoms worsen.
If supportive statements and genuine concern are combined with active listening and open-ended questions, powerful information can be gathered to interrupt the spread of the virus.