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Talking with the Patient – A Case Investigator’s Guide to COVID-19

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www.cdc.gov

Principles of Case Investigation and Contact Tracing : Part of a Multipronged Approach to Fight the COVID-19.It sets the stage to build rapport with patients and opens the door to honest dialogue.

It is critical to establish open communication with patients diagnosed with COVID-19 so that they feel comfortable disclosing the names and location information of their close contacts.

Open communication also helps them express their needs in order to safely self-isolate and helps them feel comfortable seeking help if their COVID-19 symptoms worsen.

If supportive statements and genuine concern are combined with active listening and open-ended questions, powerful information can be gathered to interrupt the spread of the virus.

Read more on cdc.gov
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